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These terms set out the rules that apply when you open an account and use any part of the unosyete platform — the casino catalog, wallet transactions through GCash, Coins. ph, or InstaPay, and every support interaction. Access is available only where local law in the Philippines permits, so please read this carefully before you proceed.
By completing account registration and logging in, you confirm that you have read and accepted these terms in full. They govern every action you take on the platform — browsing the casino catalog, placing a wager, submitting a wallet transaction through GCash, Coins. ph, or InstaPay, and contacting support. If you do not agree to any part of these terms, you should not proceed with registration or continue using the account. Availability of this platform depends on local law and is accessible only in eligible regions where such use is permitted. We do not represent that access is lawful in every jurisdiction. It is your responsibility to confirm that your use complies with the laws that apply to you. We may update these terms when regulatory requirements or platform operations change. The version shown on this page at the time you act is the version that applies. We aim to give you reasonable notice of material changes through your registered account or a notice visible at login. Continuing to use the platform after a change takes effect constitutes acceptance of the revised terms. If you have questions about the current version, our support team can walk you through what changed.
Not every activity on the platform is governed by the same set of rules. These terms define which actions fall under our direct policy and which involve third-party systems we do not control. Understanding the boundary helps you know where to direct a question when something is unclear.
Registration, login, session management and account-level actions such as updating your profile or submitting identity documents are all governed by these terms. Any restriction placed on your account operates under this policy.
Deposits and withdrawals processed through GCash, Coins. ph, and InstaPay are subject to these terms on our side. The e-wallet provider's own terms also apply to how funds move within their system — that portion is outside our control.
The casino catalog — slots, live tables, fishing games and crash games available in the lobby — is covered by these terms. Game rules, prize mechanics and session data visible in your account are part of your agreement with us.
Studio software from Pragmatic Play, PG Soft, Microgaming, and CQ9 runs inside our catalog but is subject to each studio's own content licence. We are responsible for how those titles are made available to you; the studios hold the underlying game software.
These terms are not one-directional. You have specific actions available to you, and we are obliged to support them. Your account dashboard after login shows your transaction history, active session records, and the current state of any pending wallet transfer through GCash or InstaPay — you do not need to contact support to retrieve that information. If any record looks incorrect, you can raise a dispute directly through the support channel. Account details such as your registered email or linked e-wallet can be updated by following the verification steps shown in the account settings section. We do not impose a waiting period between a correction request and the update; the fields and requirements are shown there at the time you submit. For anything that falls outside self-service — such as requesting a full record of your account data or asking us to close your account — you reach us through the contact options on the support page.
Your full transaction and session history is visible under account settings after login. Filter by date or transaction type to locate a specific wallet entry or game session without contacting support.
Update your registered email, phone number or linked e-wallet by following the verification fields shown in account settings. The required steps and document upload prompts are displayed there.
Submit a terms-related question through live chat or email. Reference the specific clause or transaction ID so our team can respond to the exact point you are asking about rather than a general policy query.
A request to close your account and have remaining wallet funds returned through your linked GCash or InstaPay channel is handled by the support team. Submit the request in writing through the email channel to create a trackable record.
If a section of these terms raises a question or you need clarification on how a rule applies to your specific account situation, there are three ways to reach us. Each route goes to the same team; choose whichever fits the urgency and complexity of your question. For time-sensitive wallet issues involving GCash or InstaPay transactions, live chat is the most direct path. For document-heavy requests — such as asking for a full copy of your account data — email gives you a written thread to refer back to.
Open the chat window from any page inside your account. Describe the policy clause or transaction you are asking about, and a support agent will respond directly. Best used for account-access and wallet-related terms questions.
Send your terms question to the support email address shown in your account settings. Include your registered account identifier and the specific section or transaction you are referencing so the team can route your request without delay.
The help centre accessible from the footer after login contains written summaries of key policy sections. It covers wallet verification, account closure procedure and GCash linking steps — useful before contacting support directly.
These terms extend to how we handle the data you provide when you open and use an account. We collect the information needed to operate your account, process transactions through GCash, Coins. ph, and InstaPay, and respond to support requests. We do not share your personal details with third parties beyond what is needed to process your wallet transactions or meet legal requirements that apply to eligible regions. Cookies are used to keep your session active and to remember your catalog preferences — their current state is shown in the cookie notice displayed at first visit and accessible from the footer. Account security is your shared responsibility: we apply session controls on our side, and you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately through live chat to initiate an account review.
We retain account and transaction records for the period required by the legal obligations that apply to eligible regions. You can request a summary of the data we hold by submitting a written request through the email support channel.
Cookies on unosyete manage your active session and catalog navigation state. You can review and adjust cookie preferences through the notice in the footer. Disabling session cookies will affect your ability to stay logged in.
Your login credentials are your responsibility once issued. We apply server-side session controls and flag unusual activity patterns. If you notice a login you did not make, use the account lock option in settings and contact support right away.
To request a correction to the personal information we hold, or to ask how a specific clause applies to your account, email support with your account identifier. We aim to acknowledge requests within the timeframe shown in the help centre.
These are the terms questions we hear most often from account holders in the Philippines. Each answer reflects the actual policy as written — not a summary or a shortcut.
The version of these terms shown on this page is always the current one. After any material update, a notice is posted at your next login. You do not need to request the updated version separately — it is visible here and in your account help centre.
Yes. Wallet transactions you initiate through GCash, Coins. ph, or InstaPay are governed by these terms on the unosyete side. Your e-wallet provider's own terms also apply to the movement of funds within their system, which is outside our direct control.
Access depends on local law in the region where you are located. We make the platform available only in eligible regions where such use is permitted. It is your responsibility to confirm that your use complies with the laws that apply to your location at the time of access.
Account and transaction data is retained for the period required by legal obligations in eligible regions. After that retention period, it is removed from active systems. You can request a summary of what we hold before closing by emailing support with your account identifier.
Check your wallet transaction history in account settings first — the record includes the channel used, whether GCash, Coins. ph, or InstaPay. If the discrepancy remains, open live chat with the transaction ID and the date. The support team will review the record on our side.
No. Pragmatic Play, PG Soft, Microgaming, and CQ9 supply game content to the lobby. They do not have access to your account details, wallet information, or personal data. That information is held and managed by unosyete only, in line with these terms.