App / Live
Our legal framework sets out how your account, activity and data are handled on unosyete. Access and eligibility depend on local law and are available only in regions where that law permits.
This policy applies to every interaction you have on unosyete — from opening your account to completing a transaction through GCash, Coins. ph or InstaPay. We collect only the account and transaction information needed to operate the service. Nothing is shared with third parties outside what is required to process your chosen payment method or comply with a lawful obligation we cannot avoid. Where local law in the Philippines or another eligible region creates a specific obligation for us, we follow it. Where it creates a right for you, we honour it. This policy does not override any applicable statute; it sits alongside local law, not above it. If a provision here conflicts with a requirement under Philippine law or the law of another eligible region, the applicable law takes precedence. We update this policy when our operations or applicable rules change. The current version is the one shown on this page; earlier versions are available on request through our support channel. Your continued use of the account after a material update means you have reviewed and accepted the revised terms. We aim to give you advance notice of changes that affect your rights before they take effect.
Covered under this policy as a named local payment rail. Transaction records are held in your account wallet history.
Processed through your account wallet. Any query on a Coins. ph movement can be raised with our support team using the contact paths below.
InstaPay transfers in and out of your account are logged and visible in the transaction section of your dashboard after login.
Payment processors and studio providers operate under their own terms. This policy covers your account on unosyete; it does not extend to those third-party platforms directly.
Not everything on or connected to unosyete falls under a single policy document. This section clarifies what is inside and outside the scope of these terms so you know exactly where to direct a question.
Creating, maintaining and closing your unosyete account is fully within this policy's scope. The rules on eligibility, age verification and account suspension all sit here. Access is available only where local law permits.
Deposits and withdrawals processed through your account wallet — including movements via GCash, Coins. ph and InstaPay — are governed by these terms. Limits and verification steps are shown inside your account at the time of the transaction.
Game content supplied by studios such as Pragmatic Play, PG Soft, Microgaming and CQ9 is covered for display purposes. The studios' own end-user terms apply to the game engine itself; this policy covers your account session, not the game mathematics.
External payment processors, e-wallet providers and network operators are not covered by this policy. A dispute about a GCash or Coins. ph charge that originates outside your unosyete wallet must be directed to that provider directly.
You hold a set of real, exercisable rights over your account data and transaction records on unosyete. Reviewing your records is straightforward: log in and open the transaction history section of your dashboard — every wallet movement, including GCash deposits and InstaPay transfers, is listed there with timestamps. If any account detail is incorrect — your registered name, contact number or linked payment method — you can raise a correction request through our support team. We do not require you to submit a formal written application; a support message with the specific field and the corrected value is enough to start the process. You can also ask us what data we hold on your account, and we will confirm the categories in use. Where you believe data is being held longer than necessary or processed in a way you did not expect, you can raise that question with us and we will respond through the same channel. These rights exist alongside, not instead of, any rights granted to you under applicable Philippine law.
Your full transaction history — including every wallet credit and debit — is visible in the account dashboard after login. No separate request is needed to access your own records.
Send a correction request through our support channel naming the field and the accurate value. We process corrections on a case-by-case basis after verifying your identity against the account.
If you want to know what categories of data are associated with your account, contact our support team. We will confirm the categories in active use and the purpose for each.
Any concern about how this policy applies to your account can be directed to our support team through the contact paths listed in the section below. We aim to respond to policy questions with a clear written answer.
Policy questions, data enquiries and account correction requests all go through the same support team. Use the channel that suits you — the current availability status for each is shown in the support section of your account dashboard after login.
Open the chat widget from any page inside your account. For policy questions, start the message with 'Policy query' so the team routes it to the right person quickly.
Send your policy or data question to our support email address shown in the account help section. Include your registered account username so we can match your record without delay.
The help section inside your account contains written answers to common policy questions. Check there first — if the answer does not cover your situation, escalate to live chat or email.
How we manage the information your account generates is a practical matter, not an abstract commitment. Data collected during your session — page visits, wallet actions, login events — is used to operate the account and detect unusual activity. We do not sell account data. Cookies on the site are used for session continuity and fraud detection; you can review cookie categories through the browser settings on your device. Account security relies on the verification steps shown during login; we do not disclose the specific mechanisms in public documentation, but you can ask our support team to walk you through what applies to your account. We hold transaction data for as long as required by applicable rules and no longer. To request a change to how your data is handled, contact us through the support paths shown in the section above.
We collect only what is needed to run your account — login events, wallet transactions including GCash and InstaPay movements, and session data. No data is sold to advertisers or unrelated third parties.
Cookies are set for session continuity, fraud signals and basic analytics. You can see and manage cookie categories through your browser. Blocking certain cookies may affect how your account loads.
The verification steps applied to your account are shown at each stage of the login and transaction flow. If you notice a step that does not match what you expect, contact support before proceeding.
We keep transaction and account records for as long as applicable rules require. To ask about the retention period on your specific records or request a change, contact our support team by email or live chat.
These questions cover what members in the Philippines most often ask about how this policy applies to their account, their data and their rights.
This policy applies to anyone who holds an account on unosyete and accesses the platform from an eligible region where local law permits. If you are outside a supported region, access and this policy's protections may not apply to your account.
Yes, wallet transactions processed through your unosyete account — including GCash deposits and InstaPay transfers — are covered here. The transaction record is visible in your account dashboard. For a charge that originates inside the GCash or InstaPay app itself rather than your unosyete wallet, contact that provider directly.
Your transaction history and account details are visible inside the dashboard after login. For a broader picture of the data categories we hold, send a request to our support team by email or live chat. We will confirm the categories in active use and why each is held.
Yes. Send a message through our support team — live chat or email both work — naming the specific field and the correct value. We will verify your identity against the account first, then process the correction. There is no formal written form required to start this.
We retain transaction and account records for as long as applicable legal obligations require after an account is closed. Once that retention period ends, the records are removed. You can ask our support team for the specific period that applies to your account.
When a material change is made, we aim to give you notice before it takes effect. The current version is always the one shown on this page. If you want to review an earlier version, contact our support team and we will provide it on request.