At unosyete, the way we handle your personal information is straightforward — we collect what is needed to run your account, process transactions through channels like GCash, Coins. ph, and InstaPay, and keep your details secure. This policy explains exactly what data we hold, how long we hold it, and the steps you can take to review or correct it at any time.
Account data protection
GCash & InstaPay transaction records
Your right to access and correct
Clear contact path for data queries
POLICY FRAMEWORK
How unosyete Handles Your Personal Information
When you open an account with unosyete, we collect the information you supply during registration — your name, contact details, and the payment method you link, whether that is GCash, Coins. ph, or InstaPay. We also record technical data generated by your session: device type, browser agent, IP address, and the actions taken inside your account wallet. This data serves specific purposes: verifying your identity, processing deposits and withdrawals through your chosen local payment channel, and maintaining transaction logs that protect both you and us in the event of a dispute. We do not sell your personal data to third parties. Where we share data with service providers — for example, a payment processor handling your GCash transfer — that sharing is limited to what is strictly required for the transaction to complete. Retention periods follow the obligations set by applicable law in eligible regions; account records are held for as long as your account remains active and for a defined period afterward as required. Availability of our services, including data-processing activities tied to them, depends on local law and is available only where local law permits. If you have questions about a specific data point we hold, the contact path is set out in the support section of this policy.
GCash
Transaction references for GCash deposits and withdrawals are logged in your account wallet and retained according to applicable record-keeping obligations.
Coins. ph
Coins. ph transfer records are stored against your account ID and are accessible through the transaction history section after you log in.
InstaPay
InstaPay transfer metadata, including reference numbers and timestamps, forms part of your account transaction log and is covered by this policy.
POLICY SCOPE DEFINED
What This Policy Covers and What It Does Not
This policy applies specifically to data collected and processed by unosyete in connection with account registration, login activity, and financial transactions. It does not extend to third-party services that operate under their own separate privacy terms. Understanding the boundary helps you know where to direct a data query and which organisation to contact when the activity falls outside our platform.
Account Access and Login
Data generated when you log in — session tokens, device identifiers, login timestamps — is covered fully by this policy. We hold this data to maintain account security and detect unauthorised access attempts on your account.
Payment Transactions
Transaction data processed through GCash, Coins. ph, and InstaPay on our platform falls within this policy's scope. The payment provider's own data handling, however, is governed by their separate privacy terms, not ours.
Site Content and Game Sessions
Game session records — which titles you opened, bet history, and round results — are stored as part of your account history. This data is covered here and is accessible to you through your account dashboard after login.
Third-Party Services
Links to external sites, third-party payment processors beyond our platform interface, and any services not directly operated by unosyete fall outside this policy. We encourage you to review the privacy terms of any third party you interact with.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have concrete actions available to you regarding the personal data we hold. Reviewing your account details is the first step — log in, head to the account settings section, and the information we hold on file is displayed there. If any detail is incorrect, the account settings page shows the fields you can update directly; for fields that require identity verification to change, the process and the documents needed are listed on that same page. Raising a data query is handled through our support channel — the contact options are in the support section below. We aim to respond to data-related requests within the period required by applicable law. If you wish to request that we delete data we are not legally required to retain, submit that request through the support contact path and we will confirm the outcome in writing. Where your request relates to a GCash or InstaPay transaction record that is subject to financial record-keeping rules, we will explain which parts can be removed and which must be retained and why.
Review Your Records
Log in and open the account settings section. The personal details and transaction history we hold are displayed there, including payment references tied to GCash, Coins. ph, or InstaPay transfers.
Correct Account Details
Editable fields are shown directly in account settings. Fields requiring verification — such as registered name or linked payment method — include the required steps and document instructions on the same page.
Raise a Data Query
Send your question through the support channel listed in the support section of this page. Include your registered account email and a brief description of the data point your query relates to.
Request Data Removal
Submit a removal request via support. We will confirm which data can be deleted, which is subject to retention obligations under applicable law, and provide a written response with the outcome.
CONTACT YOUR DATA TEAM
How to Reach Us About This Privacy Policy
Data queries and privacy requests are handled through the support paths below. When you make contact, include your registered account email address and a clear description of your request so we can locate the relevant records and respond accurately. Availability of each contact channel is shown in your account dashboard after login.
Live Chat Support
The live chat option is accessible from the account dashboard after login. Use it to raise a privacy question, ask about a specific data record, or request that we escalate your query to a data-handling review.
Email Data Request
Send a written data request to our support email address, which is listed in the contact section of your account settings. Include your account ID, the nature of the request, and the data point or transaction reference it relates to.
Account Dashboard Path
For self-service review of your stored data — transaction history, session logs, linked payment methods including GCash or InstaPay — the account dashboard after login is the starting point. No contact needed for basic record review.
DATA HANDLING STANDARDS
How We Protect and Manage Your Account Data
Data protection at unosyete is built around specific handling practices tied to your account, your transactions, and how long we hold each type of record. Cookies are used on the site to maintain your session state and to remember account preferences between visits; the cookie settings available to you are shown in the site footer. Payment transaction records linked to GCash, Coins. ph, and InstaPay channels are retained for the period required by applicable financial record-keeping rules. Account security measures — including session management and login activity monitoring — are active on every account without needing to be switched on manually. If you want to request a change to this policy's application to your account, or if you believe data we hold is being processed incorrectly, the support contact path in the section above is where to start.
Cookie Handling
We use session and preference cookies to keep your account state active during a visit. Cookie controls are available in the site footer. We do not use cookies to track your activity on third-party sites outside our platform.
Account Security
Login activity monitoring runs on every account. If an unusual access pattern is detected against your account, you will be notified through the contact method registered on your profile. No manual activation is required from your side.
Data Retention
We hold account registration data for as long as your account is active plus the period required by law after closure. Transaction records for GCash, Coins. ph, and InstaPay payments follow the applicable financial retention schedule.
Policy Change Requests
If you believe this policy has been applied incorrectly to your data, or you want to request a review of what we hold, contact us through the support email or live chat. We document all data-related requests and confirm outcomes in writing.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These are the questions we receive most often about how unosyete handles personal data, what rights you have, and how to act on them. If your question is not covered here, reach out through the live chat or email contact path shown in the support section above.
What personal information does unosyete collect when I open an account?
We collect the details you enter during registration — name, contact information, and the payment method you link, such as GCash or InstaPay. We also record technical session data including device type and IP address. All of this is outlined in the policy details section above.
Can I see the data unosyete holds on my account?
Yes. Log in and open the account settings section. Your registered details, transaction history — including GCash, Coins. ph, and InstaPay references — and session records are displayed there. No separate request is needed for basic self-service review.
How do I correct personal information that is wrong on my account?
Editable fields appear directly in account settings. Fields that require identity verification before they can be changed — such as your registered name — show the required steps and document instructions on the same settings page. Follow those steps or contact support if you need assistance.
Does unosyete share my data with third parties?
We share data only where necessary to process your transaction — for example, passing the minimum required details to a payment processor handling a GCash or InstaPay transfer. We do not sell personal data. Third-party processors operate under their own privacy terms for the data they handle directly.
How long does unosyete keep my account and transaction records?
Account data is held while your account is active and for a defined period after closure as required by applicable law. Transaction records for GCash, Coins. ph, and InstaPay payments follow the applicable financial record-keeping schedule. Specific retention periods are available on request through our support channel.
How do I request that unosyete delete data it holds about me?
Submit a removal request through the support email or live chat listed in the support section of this page. Include your account email and the specific data you want removed. We will confirm which data can be deleted and which must be retained under applicable law, and provide a written response.
What should I do if I think my account data has been accessed without my permission?
Contact us immediately through live chat or the support email shown in your account dashboard. Include your account ID and the activity that raised your concern. Our team will review the login and session records for your account and follow up with findings and next steps.
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